When it comes to receiving a new client or customer for your brand, nothing is more sincere than getting it from a referral or better yet, a customer review like with Yelp. There is great power in receiving a positive review. And there is also knowledge gained when your company receives a not-so-good review because…

We’ve all heard of Yelp, whether it’s a helpful website that told you not to eat at that new Italian restaurant or the one that told you the best pizza is actually found in a hole-in-the-wall off of Birch Street. But Yelp is so much more than just a place to find a good, or…

So, your business is on Yelp but you have a few or no reviews, therefore it is not creating much additional traffic. You know that having a favorable score on Yelp can create an advertising boost that can bring in more customers.  So what do you do? How do you get more genuine reviews? Well, there…

Online customer reviews are crucial when it comes to consumer purchasing decisions – in fact, they’re almost as trusted as personal recommendations. Typically, by the time someone has started looking at reviews, they’ve already figured out their need/want, and are now in the process of selecting a business or specific product. Becuase of this, your reviews need…

Business has been going great and you couldn’t be happier. You are online and decide to look your business up and you see it – a bad yelp review. Don’t despair! You can remedy this situation. A bad review is not the end of the world! Sometimes they work a great purpose and are actually…

Yelp continues to be the main website people visit looking for information about local businesses. Remember using a yellow pages book to find a business you were looking for locally – well Yelp does that and a lot more. Potential customers can find you quickly on Yelp’s website or mobile app – see your location…

Did you know that 67% of the 71 MILLION reviews on YELP are 4 and 5 star reviews? This week, take a moment to thank your happy customers. You can send short but sweet thank you notes via a private message and you can post a few public comments to demonstrate to any future consumer…

Many business owners come to us struggling to manage their online presence and reputation. There is just not enough time in a day, or at least that is how it seems. Recently Yelp released 3 quick tips to help you master your online reputation – these can be applied to your other social presences as…